Skip to main content
All CollectionsFAQs
Failed Payment FAQ
Failed Payment FAQ
L
Written by Liam Mason
Updated over a week ago
  1. How do I know if a payment failed?

You will receive an email from Glean letting you know.

2. Why did my payment fail?

It could be one of many reasons, such as:

  1. Payment details were not entered correctly

  2. The vendor's payment information has changed

  3. ACH information was used for an international payment (ACH can only be utilized for domestic payments)

3. What do I do if a payment failed?

Glean support will let you know why the payment failed and what next steps are. Initiating a new payment will create a new pull from your bank account. Please allow Glean to complete failed payments for easy reconciliation.

Did this answer your question?